Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "mbg118," "we," "us," or "our" refers to the mbg118 online betting platform, its operators, and associated entities.
• "User," "you," or "your" refers to any individual who accesses or uses mbg118 services.
• "Account" means the personal betting account created by a user on the mbg118 platform.
• "Services" refers to all betting, gaming, and related services provided through the mbg118 platform, including but not limited to sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), and other gaming products.
• "Stake" means the amount of money wagered by a user on any bet or game.
• "Balance" refers to the total funds available in a user's account for placing bets or playing games.
• "Withdrawal" means the process of transferring funds from a user's mbg118 account to their designated bank account or e-wallet.
• "KYC" stands for Know Your Customer, the identity verification process required for all users.
• "IDR" refers to Indonesian Rupiah, the currency in which all transactions on mbg118 are conducted.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To use mbg118 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. mbg118 strictly prohibits underage gambling and will immediately close any account found to belong to a person under 21.
• You must be a resident of Indonesia or accessing our services from a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must be legally capable of entering into binding contracts under the laws of your jurisdiction.
• You are solely responsible for determining whether your use of mbg118 services complies with applicable laws in your jurisdiction.

2.2 Account Registration Process

When registering for an mbg118 account, you must:

• Provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and phone number.
• Create a unique username and secure password for your account.
• Confirm that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy.
• Complete the email verification process by clicking the confirmation link sent to your registered email address.

2.3 One Account Per Person

You are permitted to hold only one account with mbg118. Creating multiple accounts is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of any funds or winnings associated with duplicate accounts. This restriction applies regardless of whether the accounts use different email addresses, phone numbers, or payment methods.

3. Account Security and Verification

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your mbg118 account login credentials. You must:

• Keep your username and password secure and not share them with any third party.
• Notify mbg118 immediately if you suspect unauthorized access to your account.
• Use a strong, unique password that is not used for other online services.
• Log out of your account when using shared or public devices.

mbg118 will not be liable for any losses resulting from unauthorized use of your account if such use occurred due to your failure to maintain adequate security measures.

3.2 Know Your Customer (KYC) Verification

To comply with international anti-money laundering regulations and ensure account security, mbg118 requires all users to complete KYC verification. This process involves:

• Identity Verification: You must submit a clear copy of your Indonesian national identity card (KTP) or other government-issued photo identification showing your full name, date of birth, and photograph.
• Address Verification: You may be required to provide proof of residential address through a recent utility bill, bank statement, or government correspondence issued within the last three months.
• Selfie Verification: You must provide a photograph of yourself holding your identification document next to your face to confirm you are the legitimate account holder.
• Payment Method Verification: For bank account withdrawals, you must verify ownership of the bank account by submitting bank statements or other documentation showing your name matches the account name.

mbg118 typically processes verification requests within 1-24 hours. Until your account is fully verified, certain features including withdrawals may be restricted. We reserve the right to request additional documentation at any time to maintain compliance with regulatory requirements.

4. Deposits and Withdrawals

4.1 Deposit Methods and Processing

mbg118 accepts deposits in Indonesian Rupiah (IDR) through the following payment methods:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

Minimum deposit amounts vary by payment method but typically start at Rp 50,000. Most deposits process within 5-15 minutes during banking hours. Deposits made outside standard banking hours or on national holidays may experience delays.

You must deposit funds only from payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in the funds being returned to the source and potential account suspension.

4.2 Withdrawal Processing

Withdrawal requests are subject to the following terms:

• Your account must be fully KYC-verified before withdrawal requests will be processed.
• Withdrawals are processed to the same payment method used for deposits, or to a verified bank account registered in your name.
• Standard withdrawal processing time is 1-24 hours for most requests. First-time withdrawals may require additional verification and take up to 48 hours.
• Minimum withdrawal amount is typically Rp 100,000. Maximum withdrawal limits may apply based on your account tier and verification status.
• mbg118 does not charge withdrawal fees for standard bank transfers and e-wallet transactions. However, your bank or payment provider may impose their own fees.
• All bonus-related wagering requirements must be completed before bonus funds can be withdrawn. See Section 6 for detailed bonus terms.

4.3 Anti-Money Laundering Policy

mbg118 maintains strict anti-money laundering (AML) procedures. Deposits must be wagered at least once (1x rollover) before withdrawal. This policy prevents the platform from being used as a money transfer service. Suspicious transaction patterns may trigger additional investigation and temporary account restrictions pending review.

5. Betting and Gaming Rules

5.1 General Betting Terms

When placing bets or playing games on mbg118:

• All bets are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the system.
• You are responsible for ensuring the accuracy of your bet selections before confirming.
• mbg118 reserves the right to void bets in cases of obvious error, technical malfunction, or suspicious activity.
• Maximum stake limits and payout limits apply and vary by game type and user account tier.
• In the event of conflicting information between game rules displayed on the platform and these Terms & Conditions, these Terms & Conditions take precedence.

5.2 Sports Betting Rules

For sports betting on mbg118:

• All bets are settled based on official results as determined by the relevant sports governing body.
• If a match is postponed or suspended, bets may be voided or settled according to specific sport rules published on our platform.
• Live in-play betting odds update in real-time based on match events. You accept that odds may change between selection and bet confirmation.
• Parlay (accumulator) bets require all selections to win for the bet to pay out. If any selection loses, the entire parlay loses.
• Detailed rules for specific sports including football, basketball, tennis, and others are available on the mbg118 platform under each sport's help section.

5.3 Casino and Slot Games

For casino games, live dealer games, and slot machines:

• All games operate using certified Random Number Generators (RNG) or live dealers to ensure fairness.
• Return to Player (RTP) percentages are certified by independent testing laboratories and displayed in each game's information screen.
• Game rounds are complete when the outcome is determined by the RNG or live dealer, regardless of whether you remain connected to the game.
• In case of malfunction, all affected game rounds are void and stakes refunded.
• Specific game rules including paytables, bonus features, and betting limits are accessible within each game's help menu.

6. Bonuses and Promotions

6.1 Bonus Eligibility

mbg118 offers various bonuses and promotions to users, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions. Participation in any bonus offer constitutes acceptance of the specific bonus terms, which supplement these general Terms & Conditions.

Bonuses are intended for recreational players only. mbg118 reserves the right to exclude users from promotional offers at its discretion, particularly in cases of suspected bonus abuse.

6.2 Wagering Requirements

All bonus funds are subject to wagering requirements before they can be withdrawn as cash. Specific wagering requirements are stated in each bonus offer's terms, typically ranging from 5x to 35x the bonus amount. For example, a Rp 100,000 bonus with 10x wagering requires Rp 1,000,000 in total bets before withdrawal.

Wagering contributions vary by game type:

• Slots typically contribute 100% toward wagering requirements.
• Live casino games may contribute 10-50% depending on the specific game.
• Sports bets contribute based on odds, with higher odds contributing more toward requirements.
• Some games may be entirely excluded from bonus wagering. Check specific bonus terms for details.

6.3 Bonus Abuse and Forfeiture

mbg118 reserves the right to withhold or confiscate bonuses and associated winnings if bonus abuse is detected. Prohibited activities include but are not limited to:

• Creating multiple accounts to claim bonuses multiple times.
• Using betting strategies designed solely to exploit bonus terms rather than genuine gameplay.
• Coordinating with other users to manipulate bonus outcomes.
• Withdrawing deposits immediately after meeting minimum wagering to claim bonuses without genuine platform engagement.

7. Responsible Gaming

7.1 Commitment to Responsible Gaming

mbg118 is committed to promoting responsible gambling practices. We provide tools and resources to help users maintain control over their betting activities:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts through your account settings.
• Loss Limits: Establish limits on the amount you can lose within a specified time period.
• Session Time Reminders: Receive notifications about how long you've been logged in.
• Self-Exclusion: Temporarily or permanently block your account from accessing mbg118 services.
• Reality Check: Periodic pop-up reminders showing your session duration and net win/loss.

To activate any of these tools, contact our customer support team at [email protected] or access the Responsible Gaming section in your account settings.

7.2 Problem Gambling Resources

If you believe gambling is negatively affecting your life, we urge you to seek help immediately. Warning signs of problem gambling include:

• Betting with money you cannot afford to lose
• Chasing losses by placing increasingly larger bets
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money to fund gambling activities
• Feeling anxious, depressed, or guilty about gambling

For confidential support, please visit our Responsible Gaming page for links to Indonesian gambling addiction support services and international helplines.

8. Prohibited Activities

8.1 Fraudulent Behavior

The following activities are strictly prohibited and will result in immediate account termination, forfeiture of funds, and potential legal action:

• Using stolen credit cards, bank accounts, or e-wallets to deposit funds.
• Providing false or fraudulent identification documents during KYC verification.
• Colluding with other users or third parties to manipulate game outcomes or betting markets.
• Using automated betting software, bots, or any tools designed to gain an unfair advantage.
• Exploiting software vulnerabilities, bugs, or errors for personal gain.
• Engaging in any form of money laundering or using mbg118 for illegal financial transactions.

8.2 Account Abuse

Users may not:

• Allow third parties to access or use their mbg118 account.
• Create multiple accounts or use accounts registered by other individuals.
• Share account credentials or participate in account-sharing schemes.
• Use VPNs, proxies, or other tools to disguise your actual location when prohibited by mbg118.

9. Limitation of Liability

9.1 Service Availability

While mbg118 strives to maintain continuous service availability, we do not guarantee uninterrupted access to our platform. The platform may be temporarily unavailable due to:

• Scheduled maintenance and system upgrades
• Technical difficulties or server failures
• Third-party service provider issues (payment processors, game providers, internet service providers)
• Force majeure events including natural disasters, government actions, or other circumstances beyond our control

mbg118 will not be liable for any losses incurred due to service interruptions, provided such interruptions were not caused by our gross negligence or willful misconduct.

9.2 Disclaimer of Warranties

mbg118 services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The platform will meet your specific requirements
• The services will be error-free, secure, or uninterrupted
• Any errors in software will be corrected
• The platform is free from viruses or other harmful components

You acknowledge that online gambling carries inherent financial risk, and mbg118 is not responsible for gambling losses incurred through normal gameplay.

9.3 Limitation of Damages

To the maximum extent permitted by law, mbg118 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claim arising from your use of mbg118 shall not exceed the amount deposited into your account during the three months preceding the claim.

10. Account Termination

10.1 Termination by User

You may close your mbg118 account at any time by contacting customer support. Upon account closure:

• All pending bets will be settled according to normal rules.
• Your account balance (minus any outstanding bonuses and unfulfilled wagering requirements) will be available for withdrawal.
• You must complete the standard withdrawal process to receive remaining funds.
• Once closed, accounts cannot be reopened. You would need to register as a new user, subject to our one-account-per-person policy.

10.2 Termination by mbg118

mbg118 reserves the right to suspend or permanently close your account at any time, with or without notice, if:

• You violate any provision of these Terms & Conditions.
• We suspect fraudulent activity, collusion, or other prohibited behavior.
• Your account has been inactive for more than 12 consecutive months.
• We are required to do so by applicable law or regulatory authorities.
• We discontinue operations in your jurisdiction.

In cases of account termination due to terms violations, mbg118 may confiscate any remaining account balance, particularly if funds were obtained through fraudulent or abusive means. For terminations not involving misconduct, you will be given reasonable opportunity to withdraw legitimate funds.

11. Governing Law and Disputes

11.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with international commercial law and the laws of the jurisdiction in which mbg118 holds its primary operating license. Where conflicts arise between international standards and Indonesian domestic law, international law takes precedence for this agreement.

11.2 Dispute Resolution

In the event of any dispute arising from your use of mbg118 services, you agree to the following resolution process:

1. Contact Customer Support: First attempt to resolve the issue by contacting our customer support team at [email protected]. Most disputes can be resolved quickly through direct communication.
2. Formal Complaint: If the issue remains unresolved, submit a formal written complaint detailing your concern, relevant account information, and desired resolution.
3. Internal Review: mbg118 will conduct an internal review of your complaint within 14 business days and provide a detailed written response.
4. Mediation: If you remain unsatisfied with our response, both parties agree to attempt mediation through a mutually agreed-upon neutral mediator before pursuing legal action.
5. Arbitration: Any disputes that cannot be resolved through mediation shall be settled through binding arbitration in accordance with international arbitration rules.

11.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit against mbg118.

12. Contact Information

12.1 Customer Support

For questions, concerns, or assistance regarding these Terms & Conditions or any aspect of mbg118 services, please contact our customer support team:

• Email: [email protected] (displayed as plain text — not clickable per site policy)
• Live Chat: Available 24/7 through the mbg118 platform
• Response Time: We aim to respond to all inquiries within 24 hours, with priority given to urgent account or transaction issues

Our Indonesian-speaking customer service team operates around the clock to assist you in your native language.

12.2 Document Updates

mbg118 reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated to users via email and prominently displayed on the platform. Your continued use of mbg118 services after changes take effect constitutes acceptance of the revised terms.

We recommend reviewing these Terms & Conditions periodically to stay informed of any updates. The "Last Updated" date at the top of this document indicates when the most recent changes were made.