Privacy Policy

1. Introduction

mbg118 ("we," "us," or "our") operates an international online betting platform serving Indonesian players with sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), and other gaming products. We are committed to safeguarding the privacy of our users ("you" or "your") and handling your personal information responsibly.

This Privacy Policy applies to all users of the mbg118 platform accessible at https://mbg118.cam and explains:

• What personal information we collect when you register and use our services
• How we use, process, and protect that information
• Your rights to access, correct, or delete your personal data
• How we use cookies and similar tracking technologies
• How to contact us with privacy-related questions or concerns

We recommend reading this Privacy Policy in conjunction with our Terms & Conditions, which govern your use of mbg118 services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an mbg118 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and Indonesian national identity card (KTP) number or other government-issued identification details.
• Contact Information: Email address, phone number, and residential address (street address, city, postal code, province).
• Account Credentials: Username, password (stored in encrypted form), and security questions if applicable.
• Financial Information: Bank account details (account holder name, bank name, account number), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), and transaction history on the mbg118 platform.
• Verification Documents: Copies of identification documents (national ID, passport), proof of address (utility bills, bank statements), and selfie photographs for KYC verification purposes.
• Communication Records: Content of messages, emails, and live chat conversations with our customer support team.

2.2 Information Collected Automatically

When you use the mbg118 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider, geographic location (city and country level, not precise GPS coordinates), and time zone.
• Usage Data: Pages visited, features used, games played, bets placed, time spent on platform, clickstream data, and referral sources (how you arrived at mbg118).
• Transaction Data: Deposit amounts, withdrawal amounts, payment methods used, transaction timestamps, and betting patterns.
• Performance Data: Error logs, crash reports, and diagnostic information to help us maintain platform stability.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: BCA, BRI, BNI, Mandiri, and other Indonesian banks, as well as e-wallet providers (OVO, DANA, GoPay), share transaction confirmation data and fraud prevention signals.
• Identity Verification Services: Third-party KYC verification providers help us confirm your identity and age to comply with regulatory requirements.
• Fraud Prevention Services: We use specialized security services that provide risk scores and fraud detection signals based on device fingerprints and behavior patterns.

3. How We Use Your Information

3.1 Core Service Provision

We use your personal information primarily to provide and maintain mbg118 services:

• Create and manage your mbg118 account
• Process deposits, withdrawals, and other financial transactions
• Facilitate sports betting, casino games, and other gaming products
• Calculate winnings, manage account balances, and apply bonuses
• Provide customer support and respond to your inquiries
• Send transactional communications (deposit confirmations, withdrawal notifications, account alerts)

3.2 Regulatory Compliance and Security

We use your information to maintain a secure, compliant platform:

• Age Verification: Confirm you meet the 21+ age requirement for Indonesian players
• Identity Verification (KYC): Verify your identity to prevent fraud, money laundering, and account hijacking
• Anti-Fraud Measures: Detect and prevent fraudulent transactions, bonus abuse, and collusion
• Responsible Gaming: Monitor betting patterns to identify potential problem gambling behavior and offer support
• Legal Compliance: Meet our obligations under international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

3.3 Platform Improvement and Personalization

We analyze usage data to enhance your mbg118 experience:

• Improve website performance, user interface, and mobile optimization
• Recommend games and betting markets based on your preferences
• Develop new features and gaming products tailored to Indonesian players
• Troubleshoot technical issues and fix bugs
• Conduct statistical analysis and research on betting patterns and player behavior

3.4 Marketing Communications (Opt-In Only)

With your explicit consent, we may use your email address and phone number to send promotional communications about:

• New game releases and featured betting markets
• Bonus offers, promotions, and loyalty rewards
• Special events and seasonal campaigns (Indonesian Independence Day, Idul Fitri, etc.)
• Platform updates and new features

You can opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails, adjusting preferences in your account settings, or contacting customer support. Opting out of marketing does not affect essential transactional communications.

4. Data Sharing and Disclosure

4.1 When We Share Your Information

mbg118 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

Service Providers: We work with trusted third-party service providers who assist in operating mbg118, including:

• Payment processors (Indonesian banks, e-wallet providers) to facilitate deposits and withdrawals
• KYC verification services to confirm identity and age
• Cloud hosting providers to store data securely
• Customer support software providers to manage inquiries
• Fraud prevention and security services to protect against abuse

These service providers are contractually bound to use your data only for the specific services they provide to mbg118 and to maintain appropriate security standards.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from government authorities, law enforcement, or regulatory bodies. This includes compliance with anti-money laundering investigations, court orders, or subpoenas.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Consent: We may share your information with other third parties if you provide explicit consent for such sharing.

4.2 What We Don't Share

mbg118 will never:

• Sell or rent your personal information to advertisers or data brokers
• Share your betting activity or gaming history with third parties for marketing purposes
• Disclose your identity publicly (winners may be identified anonymously, e.g., "R*** from Jakarta")
• Provide your contact information to unaffiliated companies without your consent

5. Data Security Measures

5.1 Technical Security

mbg118 employs industry-leading security measures to protect your personal information:

• 256-bit SSL Encryption: All data transmitted between your device and mbg118 servers is encrypted using bank-grade SSL/TLS technology.
• Encrypted Storage: Sensitive data including passwords, identification documents, and financial information are encrypted at rest using advanced encryption standards (AES-256).
• Secure Infrastructure: Our servers are hosted in secure data centers with physical access controls, surveillance, and redundant backup systems.
• Firewall Protection: Multi-layer firewalls protect against unauthorized network access and distributed denial-of-service (DDoS) attacks.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security weaknesses.

5.2 Organizational Security

Beyond technical measures, we maintain strict internal policies:

• Access to personal data is restricted to authorized employees who need it to perform their job functions
• All staff undergo security training and are bound by confidentiality agreements
• We implement role-based access controls and audit trails to monitor data access
• Security incidents are responded to through established incident response procedures

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a role in protecting your account:

• Use a strong, unique password for your mbg118 account
• Do not share your login credentials with anyone
• Log out after using shared or public devices
• Keep your email account secure, as it's linked to your mbg118 account
• Report suspicious activity to our support team immediately

6. Data Retention

6.1 How Long We Keep Your Data

mbg118 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: While your account is active, we retain all personal information to provide ongoing services.
• Closed Accounts: After you close your account, we retain certain information for up to 7 years to comply with financial record-keeping regulations, resolve disputes, enforce our Terms & Conditions, and prevent fraud.
• Transaction Records: Financial transaction data is retained for 7 years in accordance with anti-money laundering regulations.
• Communication Records: Customer support conversations are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your email address is retained on our suppression list indefinitely to honor your preference.

6.2 Automated Deletion

Some types of data are automatically deleted after specific periods:

• Session logs and performance data: 90 days
• IP address logs: 12 months
• Unsuccessful KYC verification attempts: 30 days

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you
• Data Portability: Receive your data in a structured, machine-readable format that can be transferred to another service provider

To exercise these rights, contact our support team at [email protected]. We will provide the requested information within 30 days.

7.2 Correction and Update

You can update most of your personal information directly through your mbg118 account settings, including:

• Contact information (email, phone number, address)
• Password and security questions
• Communication preferences
• Payment methods

For changes to identity information (name, date of birth), please contact customer support with supporting documentation.

7.3 Deletion and Account Closure

You have the right to request deletion of your personal data and closure of your mbg118 account. Upon receiving your deletion request:

• We will close your account and cease using your data for marketing purposes immediately
• Personal information will be deleted or anonymized, except where we are legally required to retain it (see Data Retention above)
• Some information may remain in backup systems for up to 90 days before permanent deletion
• Transaction records required for regulatory compliance will be retained but access will be restricted

To request account deletion, contact [email protected] from your registered email address.

7.4 Marketing Opt-Out

You can opt out of promotional communications at any time:

• Click the "Unsubscribe" link at the bottom of any promotional email
• Adjust preferences in your account settings under "Communication Preferences"
• Contact customer support to be removed from all marketing lists

Note that opting out of marketing does not stop essential service communications (transaction confirmations, security alerts, policy updates).

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. mbg118 uses cookies and similar technologies to improve your experience, maintain security, and analyze platform usage.

8.2 Types of Cookies We Use

Essential Cookies: Required for the platform to function properly. These cookies enable you to log in, place bets, and navigate the site. They cannot be disabled without preventing core functionality.

Performance Cookies: Collect anonymous information about how you use mbg118, such as which pages you visit most often and if you encounter errors. This helps us improve platform performance.

Functionality Cookies: Remember your preferences (language, display settings, region) to provide a personalized experience.

Security Cookies: Detect fraudulent activity, prevent unauthorized access, and protect your account from abuse.

8.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You can:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific sites
• Delete all cookies when you close your browser

Note that blocking or deleting cookies may impair mbg118 functionality and prevent you from using certain features.

9. International Data Transfers

mbg118 operates internationally and may transfer your personal data to countries outside Indonesia for processing and storage. These transfers are necessary to provide our services and may involve countries with different data protection standards than Indonesia.

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• We only transfer data to service providers who maintain adequate security and privacy standards
• We use contractual clauses requiring third parties to protect your data to the same standard as mbg118
• We comply with international data protection frameworks where applicable

By using mbg118 services, you consent to the international transfer of your personal information as described in this policy.

10. Children's Privacy

mbg118 services are strictly restricted to individuals aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age.

If we discover that a user is under 21, we will:

• Immediately suspend the account
• Delete all personal information associated with the account
• Refund any deposited funds to the source (minus any winnings, which are forfeited)
• Report the incident to relevant authorities if required by law

If you believe someone under 21 has created an mbg118 account, please report it immediately to [email protected].

11. Policy Updates

mbg118 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this policy:

• We will update the "Last Updated" date at the top of this document
• We will notify you via email and/or a prominent notice on the mbg118 platform
• For significant changes affecting your rights, we may require you to re-consent before continuing to use our services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of mbg118 after policy changes take effect constitutes acceptance of the revised policy.

12. Contact Information

12.1 Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: [email protected] (displayed as plain text only)
• Subject Line: For privacy-specific inquiries, use the subject "Privacy Request" for faster processing
• Live Chat: Available 24/7 through the mbg118 platform for general inquiries

12.2 Response Timeline

We aim to respond to all privacy requests within:

• Data access requests: 30 days
• Correction requests: 5 business days
• Deletion requests: 30 days (after account closure and verification)
• Marketing opt-out requests: 48 hours
• General privacy questions: 3 business days

12.3 Complaints and Concerns

If you believe mbg118 has not handled your personal information appropriately or you have concerns about our privacy practices, please contact us first so we can address the issue directly. If you remain unsatisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction.